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RCA COVID Statement

To Our Patients and Community

Together we are facing challenging times, and we know that navigating the complexities resulting from the COVID-19 pandemic can feel overwhelming. Our top priority is providing you with safe, effective, and efficient care. We are committed to supporting your physical and emotional wellbeing, and thus have expanded our processes and patient resources to help make your care experience as safe and comfortable as possible.

You are a valued member of the RCA family, and we will get through this pandemic together. If you have any questions or concerns, please do not hesitate to email

From all of us at RCA, be well, stay safe, and thank you for the privilege of caring for you.

Continuing Your Care

We recognize that many of you have experienced schedule changes as we adapt to care for all of our patients. We apologize for this inconvenience. It is critical that you continue medical care as recommended by your provider.

If you are tested for or diagnosed with COVID-19, contact us in advance of arriving at your clinic, so they can help you navigate the increased safety measures to mitigate the risk of infecting others.

Enhanced Infection Control Procedures

Increased Screening Procedures

In addition to pre-screening for COVID-19 symptoms before you arrive, all individuals are screened upon arrival at all sites with a questionnaire and temperature check.

Personal Protective Equipment (PPE)

Facemasks are mandatory for everyone inside of our clinics and employees are required to wear full personal protective equipment – gowns, gloves, shields and facemasks – while in close contact with patients.

Cleaning & Disinfection

High-touch areas in our clinics are repeatedly and thoroughly sanitized throughout each day, and work and clinical stations undergo rigorous routine cleaning after every single treatment

Limiting Interactions

All patients and employees are required to follow CDC guidelines for safe social distancing measures – remaining at least six feet apart from others – and visitors are restricted to only those essential for patient care.

Increased Virtual Support Offerings

  • Telehealth services for patients; please talk with your provider about your telehealth options

  • In-person, virtual or telephonic sessions with your Provider and Therapist/Counselor

Support for Our Care Teams

We are providing our care teams with increased benefits so that they can continue to do their vital work while keeping themselves and their loved ones healthy.

We Need Your Help

  • Please comply and be patient with our screening processes which may seem redundant and sometimes result in delays

  • Call ahead with any of the following symptoms – fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting, or diarrhea

  • Wear your mask while you are in your clinic, when coming to your clinic, in transportation, and while out and about in your community

  • Avoid large gatherings

  • Abide by social distancing measures in the lobby and the rest of the clinic

  • Wash your hands prior to treatment while in your clinic and frequently while at home

  • Get your flu vaccine beginning in September

Patient Resources

Managing your health and wellness may be challenging. The spread of COVID-19 may be adding additional stress or making it more difficult to maintain a healthy lifestyle. RCA is committed to providing you with supportive resources so that you can focus on what is most important – your health. Check out the links below to help maintain your physical and emotional health and stay informed with the latest information.

Emotional Health & Stress

Coping with Stress During an Infectious Disease Outbreak (CDC)

Taking Care of Your Behavioral Health (CDC)

Sources for Reliable Information

Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

Local Health Departments

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